Answers to the questions we hear most about our process, pricing, and what it's like to work with us. Can't find what you're looking for? Get in touch.
Reach out through our contact form or the Become a Customer page. We'll schedule a discovery call to learn about your business, review your goals, and outline next steps before any work begins.
We ask about your current marketing, target audience, competitors, and goals. This helps us recommend the right services and put together an accurate proposal and timeline.
Most projects begin within one to two weeks of signing, depending on scope. Larger engagements, like full website builds, may need additional discovery time before kickoff.
Our core focus is manufacturers, fabricators, and industrial suppliers, but we also work with adjacent industries like construction, architecture, and industrial technology.
Project-based work is typically billed 50% upfront and 50% on completion, as outlined in your signed proposal. Ongoing retainers are billed monthly, in advance.
Retainer services are structured on a month-to-month basis after an initial three-month minimum, giving both sides room to evaluate fit without a long lock-in.
We accept e-transfer, credit card, and direct bank transfer. Invoices are sent electronically with clear due dates.
No. Every proposal outlines exactly what's included. Any work outside the agreed scope is quoted separately before we proceed, so there are no surprise charges.
Yes, eligible projects can be financed over up to three months. Payment plans are credit card only, and by signing up you're agreeing to be charged automatically on your card every month until the project is paid off.
Market and competitive analysis, brand messaging, visual identity systems, and positioning strategy built to resonate with technical buyers.
Performance Marketing focuses on paid campaign execution and optimization, while Digital Marketing is broader, covering SEO, email, automation, and analytics alongside paid media.
Both. Our Website Design & Development service covers everything from UX strategy and design through development, launch, and ongoing support.
Either. Many clients start with one service, like Brand Strategy or Digital Sales Assets, and expand into a broader engagement once we've demonstrated results.
As involved as you'd like. We typically need input during discovery, milestone reviews, and final approval, but we handle day-to-day execution so your team can stay focused on the business.
Most clients receive regular email updates and scheduled check-in calls. For ongoing retainers, we also provide monthly performance reporting.
Every deliverable includes a revision round built into the proposal. We work collaboratively through feedback until the work meets the agreed brief.
Yes. Retainer services can be canceled with 30 days' written notice after the initial minimum term.
Yes. If you refer a manufacturer or industrial company that signs on with us, you get paid: up to $1,500 on signed retainers, or 10% on one-time projects. See our Referral Partner Program page for full details and to submit a referral.
Past and current clients, industry contacts like trade show suppliers, printers, associations, and consultants, and anyone in your personal or professional network. Monufact employees and contractors aren't eligible, and neither are leads already in our pipeline.
Retainer referrals are paid in two installments: when the client signs and pays their first invoice, and again once they've been active for 90 days. One-time project referrals are paid a flat 10% once the work is delivered and paid. Payments go out by e-transfer within 15 business days of each milestone.
No cap. Refer as many clients as you'd like. If you're also a Monufact client, you can apply your reward as account credit toward your own retainer instead of taking it as cash.
We're based in London, Ontario, Canada, and work with manufacturers and industrial companies across Canada and the U.S.
No. We work with manufacturers of all sizes, from small fabrication shops to established industrial suppliers, and tailor our approach to fit your budget and goals.
Reach out any time through our Contact page or your project email thread. Ongoing clients also have a direct point of contact for faster turnaround.
